Opportunity – tenants satisfaction survey

17th June 2019


Ayrshire Housing wishes to conduct a comprehensive Tenant Satisfaction Survey to gauge the views of our tenants about the services offered by the association and to meet the requirements of the Annual Return of the Charter. The survey methodology must comply with the guidance issued by the Scottish Housing Regulator in May 2016 Conducting surveys of tenants and service users: A Guide’.

The association previously commissioned comprehensive Tenant Satisfaction Surveys in 2013, 2010 and 2007 which were conducted by the completion of postal questionnaires.

In 2016 the association carried out its most recent comprehensive tenant satisfaction survey by means of face to face interviews with tenants in their own homes.

The previous reports are available on here.

Potential tenders should download this brief:

Tenant Satisfaction Survey Brief

Completed proposal should be submitted marked Tender – Tenant Survey to Ayrshire Housing, 119 Main Street, Ayr, KA8 8BX by 12 noon on Friday 12 July 2019. Proposals received after this time and date will not be considered.