We engage with our customers through surveys and newsletters, and more actively with focus groups and day to day contacts. Every three years we carry out an independent survey of tenants’ views. View the latest survey from 2025 here.
We publish a comprehensive report annually on our performance against the Scottish Social Housing Charter. The Charter sets out what the Scottish Parliament expects of us. You can see the latest report below. We continue to perform well against other local and nationwide housing associations. You can view previous reports here.