Tenant Services

Transfers

You can ask us for a move to another one of our houses. We will try and assist if your present home does not meet your housing needs. Continue reading »

Mutual Exchange: Application and Registration

If you want to swap homes with another tenant you must apply to us in writing. You can apply to swap with tenants of other housing associations and local authorities. Continue reading »

Mutual Exchange: Available Properties

Browse a comprehensive list of all properties. Continue reading »

Keeping In Touch

We actively encourage suggestions and feedback from tenants, applicants and anyone else interested in the work we do and the services we provide. Continue reading »

Tenants Handbook

Every tenant receives an attractively produced and comprehensive handbook. This gives information about the services that we provide to our tenants as well as useful advice. Continue reading »

Paying Your Rent

Find out how and when to pay your rent. Continue reading »

Repairs & Maintenance

We aim for high standards of maintenance and repair for all our properties. Procedures are in place to ensure that repairs are carried out to a high standard and within set timescales. Continue reading »

Right to Repair

The Housing (Scotland) Act 2001 introduced the Right to Repair on 30th September 2002. This is a facility which allows tenants to arrange to call one of the association’s approved contractors out, if a qualifying repair is not carried out on time. Continue reading »

Complaints

We aim to provide a high quality service to our tenants, applicants and other service users. Despite this, sometimes things cans go wrong. If this is the case we want to hear from you so that we can put things right. Continue reading »