We aim to provide a high quality service to our tenants, applicants and other service users. Despite this, sometimes things can go wrong. If this is the case we want to hear from you so that we can put things right. Complaints and feedback also help us to make further improvements to our services.

For all complaints or enquiries please email us at

Alternatively, you can use the get in contact form highlighted here on the right.

This summary document also contains a form which you can use to make a complaint:

Summary Complaints Procedure and Form (pdf)

Here’s the Complaints Policy in full:

Complaints Handling Procedure (pdf)

Get In Contact

Telephone: 01292 880120
Office: 119 Main Street, Ayr, KA8 8BX
Submit an enquiry

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