Complaints and Compliments

We aim to provide a high quality service. Despite this, sometimes things go wrong. If this is the case we want to hear about it so that we can put things right. It's also helpful to get feedback on the things that we're doing well!

lf you have a complaint or compliment, just phone us on 01292 880120 or send an email to

You can also post a comment through your My Home account. Just register or sign in at any time. We will always come back to you.

If you are a tenant, your Housing or Maintenance Officer will be delighted to speak with you.

This summary document also contains a form which you can also use to make a complaint if you wish:

Summary Complaints Procedure and Form (pdf)

You can find full details of our policy on complaints here:

Complaints Handling Procedure (pdf)

This tells you about the external agencies you can contact if you are dissatisfied with the way we’ve dealt with your complaint.

You may also find this leaflet useful:

The Scottish Housing Regulator’s leaflet on significant performance failures