Complaints and Compliments

lf you have a complaint or compliment,  just phone us on 01292 880120  or send an email  to

If you are a tenant, your Housing or Maintenance Officer will be delighted to speak with you.

This summary document also contains a form which you can also use to make a complaint if you wish:

Summary Complaints Procedure and Form (pdf)

You can find full details of our policy on complaints here:

Complaints Handling Procedure (pdf)

This tells you about the external agencies you can contact if you are dissatisfied with the way we’ve dealt with your complaint.