What our tenants think of us

27th November 2019


Every three years, we commission an independent survey of our tenants’ views. We are pleased that the latest one shows continued high levels of satisfaction. Most tenants value us as their landlord.

  • 89% of tenants are satisfied with the service provided
  • 89% are satisfied with the management of their neighbourhood
  • 88% are happy with the quality of their home
  • 87% are satisfied with our repairs service
  • 92% are happy with our communications
  • 87% are satisfied with the opportunities to influence our decisions
  • 86% think that their rent represents value for money

We are looking at the results in detail with our tenant groups so that we can improve further our services. We are focusing in particular on the repairs service – the key contact point with our tenants.

You can download the full report and a summary.

All the previous surveys can be viewed here.