New focus on listening to customers in Ayrshire
Ayrshire Housing is putting customers’ views at the heart of shaping its services.
Its new Community Engagement Strategy outlines in detail how the housing association will seek the views of customers over the next four years to help improve what it delivers. The strategy sets out how it will actively listen to customers’ views by facilitating meaningful opportunities for feedback.
‘Through our new Community Engagement Strategy, we want to embed our approach to engagement and participation into our culture of continuous improvement. This strategy sets out how we will involve our customers and communities to ensure they remain at the heart of everything we do,’ said
Ayrshire Housing’s Director of Housing & Communities, Alison Lamont.
‘It is a commitment to working together with customers and communities to ensure everyone has a voice and the opportunity to get involved at a level that suits them best. We want to give people the chance to make a positive difference to our services and to the communities and neighbourhoods we serve.’
Its aim is to ensure the association’s relationship with customers and communities contributes to the delivery of improved customer service and the development of better connections within local communities.
The strategy will launch over the summer with a series of local community based drop in events that will have information about all of the association’s services, and will also host partner organisations that offer services to local people.
Housing Officers will also be taking to the streets with community based estate walkabouts to gather local people’s thoughts on how services and neighbourhoods could be improved.
‘Our strategy will build on existing good practices of engagement and consultation with our customers and seek to further enhance opportunities to become involved with how we shape our services,’ added Alison.
Read the strategy here: Community Engagement Strategy