Our Business Plan, and Key Policies and Strategies

• Business Plan
  This sets out how will deliver our strategy to 2025. It's updated every year.
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• Freedom of Information and Environmental Information Policy
  Our commitment to be open about what we do.
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• Guide to Information
  This signposts you to all our published information.
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• Privacy Policy
  How we handle person data in accordance with the law and good practice.
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• Complaints Handling Procedure
  How we deal with complaints.
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• Unacceptable Behaviour Policy
  How we deal with unacceptable behaviour.
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• Equalities and Human Rights Policy
  How we strive to ensure fair access to our services.
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• Accessibility Policy
  How we address access and communication needs.
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• Sustainability Policy
  Our commitment to the environment.
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• Asset Management Plan
  How we maintain and improve our stock into the future.
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• Procurement Strategy including the latest annual report
  Includes details of our main contracts.
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• Tenant Participation Strategy
  How we engage with our tenants.
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• Tenant Led Scrutiny Framework
  How our tenants can challenge us on services.
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• Risk Management Policy
  How we manage risks.
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