Our Business Plan, and Key Policies and Strategies

  • Freedom of Information and Environmental Information Policy
    Our commitment to be open about what we do.
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  • Guide to Information
    This signposts you all our published information.
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  • Privacy Policy
    How we handle person data in accordance with the law and good practice.
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  • Complaints Handling Procedure
    How we deal with complaints.
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  • Business Plan
    This sets out how will deliver our strategy to 2022. It's updated every year.
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  • Equality and Human Rights Policy
    How we strive to ensure fair access to our services.
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  • Accessibility Policy
    How we address access and communication needs.
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  • Sustainability Policy
    Our commitment to the environment.
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  • Asset Management Plan 2018-2021
    Includes details of our main service contracts.
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  • Procurement Strategy including 2019 report
    How we get the maximum benefit from our purchasing and who we do business with.
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  • Tenant Participation Strategy
    How we engage with our tenants.
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  • Tenant Led Scrutiny Framework
    How our tenants can challenge us on services.
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  • Risk Management Policy
    How we manage risks.
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