There are several ways that you can provide a compliment or make a complaint.
Complete our Complaints Form:
You can also contact us on 01292 880120 or email info@ayrshirehousing.org.uk.
If you are an Ayrshire Housing tenant, complete the form on My Home, or contact your Housing or Technical Services Officer.
This summary document also contains a form which you can also use to make a complaint if you wish: Summary Complaints Procedure and Form (pdf)
You can find full details of our policy on complaints here: Complaints Handling Procedure (pdf)
This tells you about the external agencies you can contact if you are dissatisfied with the way we’ve dealt with your complaint.
If you feel that our services aren’t meeting the standard you expect, or if something in our Performance Report or Assurance Statement doesn’t seem right, you’re welcome to get in touch with the Scottish Housing Regulator directly.
You can read how to report complaints and serious concerns and download their factsheet. Scottish Housing Regulator publishes information on every registered social landlord in Scotland, follow the links to view their Landlord Report and Engagement Plan on Ayrshire Housing.