lf you have a complaint or compliment, just phone us on 01292 880120 or send an email to firstname.lastname@example.org.
If you are a tenant, your Housing or Maintenance Officer will be delighted to speak with you.
This summary document also contains a form which you can also use to make a complaint if you wish:
You can find full details of our policy on complaints here:
This tells you about the external agencies you can contact if you are dissatisfied with the way we’ve dealt with your complaint.
If as a tenant or group of tenants, you think that our services are routinely below par, or that our Performance Report or our Assurance Statement to you isn’t accurate, you can go direct to the Scottish Housing Regulator. Before you do so please read their leaflet on significant performance failures. You can also find more about their services here.