Complaints and Compliments

We aim to provide a high quality service. Despite this, sometimes things go wrong. If this is the case we want to hear about it so that we can put things right. It's also helpful to get feedback on the things that we're doing well!

lf you have a complaint or compliment, just phone us on 01292 880120 or send an email to

You can also post a comment through your My Home account. Just register or sign in at any time. We will always come back to you.

If you are a tenant, your Housing or Maintenance Officer  will be delighted to speak with you.

This summary document also contains a form which you can also use to make a complaint if you wish:

Summary Complaints Procedure and Form (pdf)

You can find full details of our policy on complaints here:

Complaints Handling Procedure (pdf)

This tells you about the external agencies you can contact if you are dissatisfied with the way we’ve dealt with your complaint.

If as a tenant or group of tenants, you think that our services are routinely below par, or that our Performance Report or our Assurance Statement to you isn’t accurate, you can go direct to the Scottish Housing Regulator.  Before you do so please read their leaflet on significant performance failures.  You can also find more about their services here.

If you have a serious concern about Ayrshire Housing as your landlord, you can contact the Scottish Housing Regulator. To find out more and download a fact sheet click here. The fact sheet explains how tenants can raise a serious concern about a landlord, what they can expect from their landlord, and when and how they can report a concern to the Regulator. 

You can see what they think of us in their public Landlord Report and Engagement Plan.