Information for tenants – Scottish Housing Regulator

The Scottish Housing Regulator has published an updated guide designed to help tenants and service users find out more about what it does and how it works.

How We Regulate: A guide for tenants and service users’ also explains how tenants can find out about their landlord, what they can expect from it, and how they can raise a serious concern about a landlord. You can download a copy of the guide here.

The Regulator has also developed two short videos to support the guide which includes information about the Regulator and its work and how to raise a concern about a social landlord. It has also developed a British Sign Language (BSL) version of its updated guide and its factsheet for tenants on raising a serious concern about a landlord. You can view both videos below.

The updates follow the launch of the Regulator’s new Regulatory Framework in April. The new Framework makes it clearer what issues tenants can bring to the Regulator and when, and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman.