Right to Repair

By law, you have the right to have small urgent repairs carried out by us within given time limits. This is called the Right to Repair scheme. Please note that this scheme is suspended due to Coronavirus restrictions on the availability of the alternative contractor.

  • The scheme covers certain repairs up to the value of £350. These are known as ‘qualifying repairs’.
  • Our staff will tell you if your reported repair is one of these.
  • We will tell you the last day for the the job to be done and give you details of can alternative contractor.
  • You are entitled to get the other contractor to do the repair should the first one fail to carry out the repair on time.
  • You must use a contractor from our approved list.The second contractor will then advise us that you have asked them to carry out the repair.
  • You have the right to compensation for the inconvenience.

List of Qualifying Defects and Repairs

DEFECT MAXIMUM DAYS
Blocked flue to open fire or boiler 1
Blocked/leaking foul drains, soil stacks, toilet pans (where there is no other toilet in the house) 1
Blocked sink, bath or basin 1
Complete loss of electric power 1
Partial loss of electric power 3
Insecure external window, door, lock 1
Unsafe access path or step 1
Leaks or flooding from water or heating pipes, tanks or cisterns 1
Loss or partial loss of gas supply 1
Toilet not flushing (where there is no other toilet in the house) 1
Unsafe power or lighting socket or electrical fitting 1
Complete loss of water supply 1
Partial loss of water supply 3
Loose or detached banister/handrail 3
Unsafe timber flooring or stair treads 3
Mechanical extractor fan in internal kitchen or bathroom not working (where no external window or door) 7

 

Compensation

If you need to contact an alternative contractor, you will be entitled to compensation of:

  • A £15.00 basic amount, plus
  • £3.00 for every day from the day the repair should have been done until the day that it is completed.

This is subject to a maximum of £100 for any one repair.

Further information

This handy Government leaflet on the right to repair provides more details of the scheme. You will also find full details in your tenant’s handbook.